Customer Service 101

Hello Readers, 

Today lets talk about how to provide good customer service. This is like a survival manual on how to survive retail. 

First: Always remember to have a smile on your face

-This is key for customer service because that smile welcomes the customer, it is like greeting the customer with a big warm hug.

Second: Always remember to greet the customer

-Sure sometimes the customer may walk up to the register without saying anything but it is your responsibility to greet the customer. A simple hello or How are you might lighten up the mood and help the customer to have a much better experience

Third: If you so happen to not be in the register, but instead you are walking the floor, always remember to assist customers

-If you see a customer in need of help, maybe he or she may not want to ask for assistance, but it is up to you as the associate to reach out to the customer to see what is it that he or she may need. This leads to a much satisfactory experience for the customer.